CONSUMER groups have received a record number of complaints from people who attended Barbra Streisand's concert at Castletown House in Celbridge in County Kildare last weekend.
The Sunday Tribune has learned that at least 574 individuals registered complaints . . . many on behalf of more than one person . . . with both the National Consumer Agency and the Consumers' Association of Ireland (CAI). Dermot Jewell, the head of the CAI told the Sunday Tribune that this was in "no doubt the largest response for a concert" and that "some of these [complaints] are on behalf of five and six people". Concert promoters MCD have received around 127 complaints directly.
Most of the complaints arose out of chaotic traffic jams, muddy, wet conditions causing falls and injuries and badly planned seating arrangements. MCD issued a statement last week apologising to audience members who "experienced any inconvenience". They put the traffic jams down to "adverse weather conditions, the worst in 100 years" and problems with seating were blamed on "a small number of opportunistic fans taking seats which were not assigned to them and refusing to move when requested by authorities".
The experiences of concert goers clogged up the airwaves during the week, with an entire programme of Liveline on RTE Radio One dedicated to the Streisand concert on Monday. Attendees spoke of injuries suffered by elderly people walking down dimly lit country lanes to exit the concert, bad quality seating and an insufficient number of stewards and security.
Adele King, better known as Twink, told Liveline host Damien O'Reilly: "I saw an elderly woman get a dreadful fall.
I know they were waiting for an ambulance or first aid but she was crying and my heart went out to herf By the time I got in my friend Karen had texted me 'forget it, there are assholes in our seats and they won't get out. It was a disaster, first of all the ground was covered in a tarpaulin and with the rain and the mud it was like a skating rink and I saw so many people fallingf When we got in I could not find one single usher."
MCD have invited those with complaints to write to MCD head Denis Desmond and have since established a "specialist committee" to conduct an examination into the issues arising out of the concert. The stately home reopened to the public yesterday following an extensive refurbishment and conservation project.
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