Television heroes - Ruby and the Duke

In a brilliant programme, Duke Special explored the tragic life of Belfast girl Ruby Murray, who in the 1950s was one of the biggest singing stars in the UK. Today, she's almost forgotten, but her family and a collection of musicians remembered her with affection and some lovely renditions of her music.

Television villains - Mary Portas

Bored and disengaged shop assistants were once seen as evidence of the alienation of the worker from the means of production illegitimately held by an oppressor class. Turns out it just means that the human-resource systems need overhauling. Someone needs to tell Lenin before he does something stupid.