A FORMER Anglo Irish Bank customer has written a poignant letter to the bank informing it that a staff member who recently took his own life was an exemplary professional at the height of the banking crisis.

The Sunday Tribune revealed last weekend that Stephen Doyle (32) who was frequently abused by angry members of the public at the height of the banking crisis, took his own life.

Doyle, a married father of twin nine-month-old baby daughters, was a supervisor at the bank's flagship St Stephen's Green branch where his job involved listening to customers' complaints about the behaviour of former chairman Seán FitzPatrick and other Anglo executives, which led to the €30bn bailout by the taxpayer.

Doyle suffered severe emotional trauma because of the behaviour of many people, who took out their anger at Anglo on him and other junior staff, according to Anglo sources.

Garrett Connolly, a Dublin chiropractor, last week wrote to the personnel manager at Anglo about his encounter with Doyle when he went to the bank in 2008 to close his account.

"In late 2008, following the series of revelations of 'dubious' practices at the bank, we felt our only 'protest' was to remove our funds and close our accounts. We moved to do this, ironically, on the very day that Mr Drumm resigned," wrote Connolly.

"We were attended to on that day by a young man who was courteous, pleasant and thoroughly professional. We didn't need to tell him why we were withdrawing our funds – he knew, he understood. I do recall thinking as we waited for our withdrawal cheques that it was a pity some of the more senior staff at the bank had not been as good at their jobs as the young man attending us."

After seeing Stephen Doyle's photo published in this newspaper last weekend, Connolly realised this was the employee who had dealt with him so professionally that day.

"Midway through his completion of our paperwork he approached us and said something to the effect, 'I thought you'd like to know that Mr Drumm has just resigned with immediate effect'. I can vividly recall a sense of almost overwhelming sympathy for him and his frontline colleagues, together with feeling just how unfair on the ordinary staff things were likely to get," he wrote.